Home > Uncategorized > Damn you, Garmin GPS!

Damn you, Garmin GPS!


Greetings and salutations, people of earth.

It is I, your benevolent future ruler. Just wanted to share a recent experience I had. You see, next week I’m going on vacation. I’m driving up to Canada, the frozen white north, to visit a certain special someone. I have a GPS unit I bought from Garmin. It’s a cute little NUVI unit, but boy am I sorry I bought it. As part of my trip preparations, I went to enter the address of the love of my life into the unit. Street not found. Huh. That’s weird. Checked the country and sure enough, USA is listed. So Changed to Canada. Thinking ahead, I figured I might as well and go ahead and set the correct Province in too. SO I navigated to the provinces. Wanna know what was on the province list? New Brunswick. They only had one Province listed. Who the fuck goes to New Brunswick?

Sensing a problem, I logged into My Garmin account. Sure enough, the active Maps section tells me I have a map of “NORTH AMERICA”. BUT, if you read closely underneath that it says 49 states. WTF? Last time I checked “NORTH AMERICA” was more than 49 states. What REALLY pisses me off, is my girlfriend purchased a NUVI in Canada, and it CAME with a map of the US as well as Canada. Now THAT hardly seems fair does it? Hmmmmmmm.

SO, me not being bashful. I decided to email Garmin and let them know I was onto their little ploy and to see what I could do to Rectify the sitiation (I spelled that incorrectly on purpose, grammar nazi’s).

Here was their response:

Dear Sean Hayden,

Thank you for contacting Garmin International. I will be happy to help you with this.

Your nuvi 1100 came preloaded with mapping of the Lower 49 States + Puerto Rico. The device does not include detailed mapping of Canada. To obtain mapping of Canada, you have two options available. Your first option is to purchase a map update. A purchased map update will provide you with full coverage mapping of North America.

Garmin offers two types of map updates: One-time and Lifetime. A One-time map update costs $49.99 and entitles you to a single map update. A Lifetime Map Update subscription costs $89.99 and entitles you to four map updates per year for the life of your device.

To purchase a map update for your device, please visit this link: www.garmin.com/updatemaps
Alternatively, you can purchase a full version map of Canada-only for $59.99. To purchase the full version Canada map, please visit this link: https://buy.garmin.com/shop/shop.do?pID=8750
Please reply if I can assist you further.

With Best Regards,

Evan Ro.

Product Support Specialist

2nd Shift Automotive Team

Garmin International

913-397-8200

800-800-1020

913-440-8280 (fax) Att: Evan Ro., Associate #6395

www.garmin.com

Hmmmmm. That pissed me off. Know what really gets my proverbial panties in a bunch? Buying something. And then having to keep shelling out money to make the fucking thing work. I hate that shit. If you’re going to sell a product. MAKE IT WORK. I’m tired of purchasing additional warranties, subscriptions, online services, paid tech support. Enough is enough people. NEWSFLASH: THE ECONOMY SUCKS BALLS. Tired of spending money on things I’ve already bought every time I God damn turn around.

Here was my response to Garmin:

No
Because that is ridiculous. Why call a map “north america” when it only covers the united states? My girlfriend lives in ontario purchased a nuvi and it included both maps. I’m tired of purchasing equipment and having to continually spend money on them. I’ve purchased 2 garmin gps systems for work in the past year and a half and am sorry I recommended them to my company. In the future I will be recommending Tom-tom products so we can be listening to the soft melodious sounds of darth vader instead of that annoying hag you have telling me I’m going the wrong way. If I hear “recalculating” one more time…
So no. I will not be giving you 49, 59, or 89 dollars for a map that should have come with the unit. Not when I can use your substandard gps to get me to the damn border and then use my cell phone, google maps, or even a 2$ road map to help me navigate the last 2 hours of my journey. I will also be putting BOTH of my GPS units on eBay and be purchasing a GPS from Tom-tom. I will also be sharing this story with my 700 friends on facebook and my 4000 friends on twitter explaining why they should NOT buy your products either.

Garmin’s response to my letter:

NONE.

NADA, zip, zilch, fuck you we don’t care. I guess their complaint department doesn’t give a shit.

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Categories: Uncategorized
  1. February 5, 2012 at 2:39 pm

    Good to know, Sean. I have a Tom Tom and love it (mostly). I can even change the voices to a sexy male race car driver who tells me to, “go the speed limit, you dare devil.”

  2. February 5, 2012 at 4:03 pm

    I have a Magellan GPS and what pisses me off is that they have the nerve to want to charge me for updated maps. Really?
    I think you should get a Tom Tom. If only for Darth Vader telling you when to turn, I think it would be totally worth it.

  3. February 5, 2012 at 4:27 pm

    I completely agree with you, Sean. Don’t you just love this whole, “Here’s our wonderful new device for you to hold or place on your mantel, and should you actually like to use this shiny new device, hand over more of your cash” ploy?

    -Jimmy

  4. sandy
    June 15, 2012 at 4:56 pm

    aargh. I just discovered this dirty little trick Garmin pulls on unsuspecting customers – going to Toronto later this month and really thought Ontario was part of North America.

  5. freddyc
    July 7, 2012 at 12:12 am

    Yes their greed does encourage folks to “obtain” the entire map from what some would call a “nefarious” method and load the maps themselves. From what I hear one needn’t be too tech savvy. Cheers

    • freddyc
      July 7, 2012 at 12:14 am

      P.S. I live in Ontario and happen to have an old 1450 that has been loaded to the “hilt”.

  6. John Burka
    December 20, 2012 at 9:07 am

    Same thing happened to me. But I’m Canadian and bought it in the USA. I’m driving through New Brunswick today … yes, people do drive through NB … I live on PEI, which you probably never heard of, our smallest province. And NB isn’t even on my map. I got the same reply as yours and I can’t even trade mine in to get all of North America. A royal rip-off.

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